Refund policy

REFUND & REPLACEMENT POLICY
At EazySens, we are committed to ensuring a smooth and satisfactory experience for our customers. Please take a moment to review our Refund and Replacement Policy before placing an order.
For any questions or assistance regarding your order, you can contact us at:
Phone / WhatsApp: +91 7975096100
Email: [email protected]
Prepaid Orders

• Once a prepaid order has been processed and dispatched, it cannot be cancelled.
  
• Customers are requested to carefully review their order details, including the selected products, quantity, delivery address, and contact information, before completing their purchase.
  

Damaged, Defective or Wrong Item Delivered
If you receive a damaged, defective, or incorrect product, please follow the steps below:
Step 1 – Raise a replacement request
You must raise a replacement request within 24 hours of delivery by emailing us at [email protected] or contacting us on WhatsApp at +91 7975096100.
Please include:

• Your Order ID
  
• Clear photographs of the product and packaging
  
• A clear description of the issue
  
• Video evidence of the package opening or product damage, wherever applicable
  

Step 2 – Review of request
Please allow up to 48 working hours for our team to review your replacement request.
Step 3 – Replacement process
Once your request is approved, EazySens will arrange for the product to be collected, wherever applicable. Subject to verification and availability, we will arrange for the correct or replacement product to be sent to you.
Return Policy for Unused and Unopened Products
We understand that you may wish to return a product even if it is not damaged or defective. In such cases, the following process will apply:
Step 1 – Raise a return request
You must raise a return request within 24 hours of receiving the product by emailing [email protected] or contacting us on WhatsApp at +91 7975096100.
Please mention your Order ID and ensure that the product is completely unused, unopened, undamaged, and in its original condition.
Step 2 – Review of request
Please allow up to 48 working hours for our team to review your return request.
Step 3 – Return and refund
Once your return request is approved, EazySens may arrange for the product to be collected from the delivery address.
After receiving and inspecting the returned product, and confirming that it is unused, unopened, undamaged, and returned with its original packaging intact, the refund will be initiated after deducting a 20% restocking fee, wherever applicable.
Refunds will be processed through the original payment method or another appropriate method determined by EazySens, subject to applicable payment processing timelines.
Important Notes
We will not be able to process a return, refund, or replacement request if:

• The product has been used, opened, tampered with, altered, or damaged after delivery.
  
• The original packaging, including cartons, labels, manuals, accessories, seals, or other included components, is missing or damaged.
  
• The request is raised after 24 hours from the time of delivery.
  
• Required photographs, videos, or other evidence supporting a damage, defect, or incorrect product claim are not provided.
  
• The product does not meet the eligibility requirements for return or replacement.
  

EazySens reserves the right to inspect and verify the condition of any product before approving a return, refund, or replacement request.
Contact Us
For any queries regarding returns, refunds, replacements, or your order, please contact us:
EazySens
Phone / WhatsApp: +91 7975096100
Email: [email protected]